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Need Technical Help With myHIVteam App Web

A myHIVteam Member asked a question 💭
Deerfield Beach, FL

Hi im looking for some technical help:
I access the website/ app on my iPhone and tablet.
I can only access it on my iPhone when Im connected to the Wi-Fi and not when I’m away from the house on cellular data. Same with myHIVteam app. Will not work with cellular internet.
I don’t have myHIVteam blocked and I don’t have VPN.
So when I am away from home I can’t connect to myHIVteam.
Any tech people with any ideas how to fix this issue?
Below is screenshot of what i see on my phone.

August 31, 2022
View reactions
A myHIVteam Member

Hav u tried to restart ur Phone? Turn Off wifi wen ur out n about bcuz sumtimz its too busy trying to access wifi along the way that it blocks out cellular signal. If all else fails contact Apple Tech Support or Talk to support with ur phone carrier. Depending on ur carrier it cud b a cellular service issue. Process of elimination first.
Restart
Turn off Wifi
Cellular Provider Support
Apple Tech Support (most of the time u hav to purchase extra support service contract with Apple which is insanely expensive which is y i wont do Apple products. Without support contract or paying for support ur screwed n end up havn to file an insurance claim n send the phone in then ur without a phone til theyre dun. I stick to Android Products and wont even buy and Apple Products.)
just an fyi. u hav to follow the steps above in that order bcuz they will ask.

August 31, 2022
A myHIVteam Member

Yeah sounds about right remember I got lost with the HivTeam site they created a new username and I had to start over 😭the good news I didn't loose my friends 🤗

September 3, 2022
A myHIVteam Member

If you're not comfortable with doing it yourself and don't want to mess up anything, let the phone store do it for you. Hope this helps.

September 1, 2022
A myHIVteam Member

Make sure mobile data toggle is on, and prefered network is set to global. Roaming up to you. If you get charged for roaming, leave it off, if you don't leave it on.

September 1, 2022 (edited)
A myHIVteam Member

I think go to settings and turn on Mobile Calls not Data but then I'm not sure 🙃

February 23, 2023

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